How often should I exfoliate?

You should decide how often to exfoliate based on your skin type. If you have thin sensitive skin you should only exfoliate one to two times per week. If your skin is not sensitive than you can exfoliate daily as your skin tolerates.

What is the shelf life of your products?

Our products last for two years after purchase unopened & one year after opening.

Are J21 Skin Care products organic?

J21 Skin Care products are not 100% certified organic, we develop cutting edge targeted anti-aging skincare that is are as natural as they can be. We do use Certified Organic ingredients in many of our formulations and indicate where they are used in our products. In order to achieve our cutting edge technology many of our peptides and actives are created under strict laboratory standards and are simply not available from organic sources.

I have sensitive skin can I use J21 Skin Care?

Yes, J21 Skin Care is formulated for use on all skin types. We have many products that are suitable for sensitive skin. However, some users may still experience irritation from using the products. If you do, try using the products less frequently to see if the irritation subsides.

How should I store my products?

We advise keeping all of your skin care products in a cool dark place. Our Booster Serums can be stored in the refrigerator for an extra cooling effect.

Are J21 Skin Care products cruelty free?

Absolutely Yes! All of our products are cruelty free. We do not condone animal testing.

When should I start a skin care regime?

It is never too early or too late to start a healthy skin care regime. Whether you area seasoned pro or just starting out, our products are formulated to address all of the visible signs of aging as well as helping to prevent future ones.

I use Retin A what can I use to help with redness and dryness?

Our Platinum Biopepetide Cellular Elixir, Orchid Virtue Creme, and Huile de Luxe are perfect options to soothe and repair irritated skin. All J21 Skin Care products except those with Retinol are formulated to pair well with prescription medications and will not interfere with the absorption of Retin A. 

I have oily skin do I still need a moisturizer?

Yes, moisturizers play a vital role in every care regimen. If your skin lacks moisture it can make oil producing glands overproduce thus making your skin oilier. By dehydrating the skin, more oil will be produced. For oily skin we recommend our oil free NIA B3 Regenerating Serum which contains Niacinamide known to be excellent for oily skin. Followed by Second Skin Mineral Powder to keep skin looking fresh all day.

What is Retinol?

A derivative of vitamin A, retinol reduces the appearance of fine lines and deep wrinkles while complementing the skin's natural processes to diminish the appearance of pore size.  J21 Skin Care uses stabilized time released retinol to deliver the best results. Retinol is the most researched and recommended ingredient by dermatologist to fight skin damage and aging.

I am pregnant/nursing what is the best skincare regimen for me?

We strongly recommend you discuss safe skin care options for you and your baby with your medical professional. For Moms and Mommy’s to be, pamper yourself with Our Signature Body Butter and Huile de Luxe. We also suggest using an SPF every day during pregnancy and nursing. Hormones released during at this time can significantly increase skin pigmentation resulting in melasma or "the mask of pregnancy."

I am in my 20’s and I am starting to see little fine lines and wrinkles what should I do now?

This is a great time to start a skin care regime. Using a serum with antioxidants, and moisturizer crème will help diminish the signs of aging and also help to prevent the future signs of aging. We suggest Our Gentle Foaming Face Wash and NIA B3 Regenerating Serum, and or our C+ Retinol Serum to start along with a daily SPF.

My skin is so dry it needs more moisture  how can I keep it hydrated?

G.E.M = Gentle cleansing, Exfoliation, Moisturization. We recommend our Gentle Foaming Face Wash. Pumpkin Enzyme Brightening Peel, and Orchid Virtue Creme.

How do I layer skincare products?

To layer products start with the lightest weight: Serums, then middle weight: moisturizers then heavier weights products: Cremes. Please allow a minute or two between applications to ensure that your skin has  to absorbed all of the previous product before moving on to the next for best results.

Why should I use a night cream?

Skin cells do their best repair work at night. New research shows skin cell regeneration doubles at night, peaking between 11pm and 4am (that seems to be the time when the most fun is happening!) Make the most of your skin care routine by using a creme that is designed to boost collagen production, and repair cell damage.

Are you planning on expanding the J21 Skin Care line?

J21 Skin Care is a targeted anti-aging skin care line. We are always on the lookout of new exciting and cutting edge products. We intend to expand our range of products to include SPF, Crèmes, specialized cleansers, and new products for men and children.

How can I sell J21 Skin Care products in my store?

To request an Application of Interest, please email and type RETAIL in the subject line.

Who can I contact about Press, Interviews, charitable donations, and special events?

Please contact our Public Relations department: we look forward to hearing from you.